Practice opening during the Covid-19 Lockdown

Congleton Dental Centre is open for both routine and urgent appointments, and can perform the full range of dental treatments. The practice currently has a reduced number of appointments owing to the need for social distancing and enhanced cleaning protocols.

This is a constantly evolving situation, and we are hoping to resume normal service as soon as we are able to do so safely. We appreciate your patience and understanding during this time.

Instructions for attending the practice
  • Please wear a face covering and wash your hands before leaving home
  • You must not attend the practice if :
    • You or anyone in your household have tested positive for Covid in the last 10 days
    • you or anyone in your household are suffering from any of the symptoms of Covid 19, including a new continuous cough, high temperature or loss of taste or smell
    • You or anyone in your household are awaiting a Covid Test result
    • You have been advised to isolate by track and trace
    • Have you been out of the country in the past 10 days
  • Please arrive no earlier than the time of your appointment and ring the doorbell. We are operating a “1 in 1 out” policy for each dentist to enable social distancing in the practice. You may be required to wait outside until there is space in the waiting room.
  • Before entering the practice, a member of staff will ask you a list of questions to screen for Covid 19.
  • There will be enhanced infection control measures, including the use of alcohol hand gel when you enter the practice
  • You will need to attend your appointment alone unless attending with a parent or carer is essential.
  • There will be restricted use of toilet facilities so please use the toilet before leaving home.
  • A member of our reception team will sign a form on your behalf to say that you agree to the NHS charges and for treatment to be carried out. Please have the details of any exemptions ready to show at reception.
  • No cash payments can be taken at present.
  • Please be aware that you may need to return for an additional appointment if your treatment requires the use of the dental drill.
  • Any scaling (cleaning) done at check-up appointments will be done by hand to minimise the generation of aerosols.
  • Please be kind to us – we are working hard to keep our patients and staff safe, but the safety restrictions mean that we are only able to operate at 50% capacity. This means there may be longer waits for appointments and treatments than normal.
  • You will not be able to book appointments for other family members at reception. Please do this via telephone to avoid congestion in our reception area.
What to expect when attending the practice

The practice has several measures in place to ensure the safety of our patients and staff.

  1. All patients will be contacted via telephone prior to an appointment.
  2. You will be asked regarding symptoms of coronavirus – anyone displaying symptoms will not be seen at the practice, but may be referred to a specialist treatment centre if they have an extremely severe dental problem.
  3. The front door of the practice will be closed. There is limited waiting space available inside the practice due to the need for social distancing, so you may be asked to wait outside the building initially.
  4. Before entering the practice, you will be asked about symptoms of Covid-19. If you or anyone in your household is displaying symptoms, or has tested positive for Coronavirus in the past 7 days, you will not be permitted to enter the practice. You will be advised to self-isolate and get a test for Coronavirus.
  5. Face coverings must be worn inside the practice.
  6. On entering the practice, you will be asked to use alcohol hand gel.
  7. Nobody will be allowed to enter the practice with you (except for in special circumstances such as one parent or carer).
  8. Patients should bring minimal belongings with them.
  9. Social distancing will be maintained with reception staff at all times.
  10. Only card / contactless payments will be accepted at this time.
  11. There will be no access to the toilet facilities.
What if my checkup was cancelled?
We have kept a record of all those appointments which have had to be cancelled during the Covid-19 outbreak. We are in the process of contacting patients in the order in which they should have been seen in order to rearrange their appointments. Currently, we are approximately 7 months behind with routine checkups.

If you are having any problems, please contact the practice via telephone, and we will arrange an appointment for you.

As services begin to return to normal, the practice is giving priority to patients who are experiencing problems such as toothache, and those who have outstanding treatment from before the lockdown commenced.

When will the practice be back to normal?
Ordinarily, the practice is very busy, and can see over 40 patients an hour. This level of service will not be possible while there is a need for social distancing.

The practice will not be able to run at full capacity until the national Covid Alert Level reaches level 2. This is likely to be several months away.