Updated on 3rd August 2020
Congleton Dental Centre is partially reopen as of Monday 8th June. Further information is available here.
Checkups
All routine checkups which were booked prior to the Covid-19 lockdown in March have had to be cancelled, up until at least the end of September. If you had an appointment booked, you should receive a text message to confirm the cancellation (we have experienced some technical issues with our text messaging service, and are aware that not all patients have received a message).
The practice is now able to perform checkups again for those who are not at high risk from Covid-19, and we are contacting patients to rearrange those checkups which were cancelled (starting with those from March). Our capacity for checkups is greatly reduced, and it is likely that it will take several months to catch up the backlog of cancelled appointments. We greatly appreciate your patience and understanding during this time.
If you have had a checkup cancelled and are having problems, please contact the practice as we will be able to you for emergency treatment if required.
Aerosol Generating Procedures
From 6th July 2020, the practice is able to perform “aerosol generating procedures”, including the use of the dental drill. Due to the need for a strict additional cleaning protocol between these procedures, the practice is limited to performing eight of these procedures per day. This is a dramatically reduced number, compared with the approximately 60 per day which would normally be performed (pre-Covid-19). Priority will be given to those patients in pain, which can only be treated using the dental drill.
Reception are not able to book appointments directly for aerosol generating procedures. Patients will be seen initially by a dentist to assess the type of treatment they need. Following the assessment appointment, patients requiring an aerosol generating procedure will either be booked an appointment, or placed onto a waiting list depending upon the level of urgency of their treatment (decided by the treating dentist).
Telephone Triage Service
For patients at extremely high risk of severe illness from Covid-19, our dentists are operating a triage service for patients experiencing dental problems. Following discussion with a dentist, you may be asked to send a photo to help with the triage process.
The dentist will be able to offer advice over the phone. Following a telephone consultation, you may be offered a face-to-face appointment if the dentist feels that this is appropriate.
What if I am not registered at the practice?
Individuals who are not registered patients of the practice can contact NHS 111 for advice.
Advice on the self-management of toothache can be found on the NHS website: https://www.nhs.uk/conditions/toothache/
