Practice Reopening

Following an announcement by the Government on 28th May, the practice is partially reopened from Monday 8th June 2020.

We are able to provide face-to-face consultations, and can perform simple procedures such as extractions. Additionally, since 6th July 2020 the practice has a limited capacity to perform “Aerosol Generating Procedures” using the dental drill (currently eight appointments per day for the entire practice).

The limited capacity for treatments using the dental drill means that crowns, bridges and veneers cannot be provided at present. Priority is currently being given to patients who are experiencing pain.

This is a constantly evolving situation, and we are hoping to resume normal service as soon as we are able to do so safely. We appreciate your patience and understanding during this time.

What to expect when attending the practice

The practice has several measures in place to ensure the safety of our patients and staff.

  1. All patients will be contacted via telephone prior to an appointment.
  2. You will be asked regarding symptoms of coronavirus – anyone displaying symptoms will not be seen at the practice, but may be referred to a specialist treatment centre if they have an extremely severe dental problem.
  3. If an appointment is necessary, you will be given an appointment time.
  4. The front door of the practice will be closed – you should arrive no earlier than 15 minutes before your appointment time, and ring the doorbell.
  5. Before entering the practice, you will be asked about symptoms of Covid-19. If you or anyone in your household is displaying symptoms, or has tested positive for Coronavirus in the past 7 days, you will not be permitted to enter the practice. You will be advised to self-isolate and get a test for Coronavirus.
  6. On entering the practice, you will be asked to use alcohol hand gel.
  7. Nobody will be allowed to enter the practice with you (except for in special circumstances such as one parent or carer).
  8. Patient’s should bring minimal belongings with them.
  9. Social distancing will be maintained with reception staff at all times.
  10. Only contactless payments will be accepted at this time. Payment will be taken over the phone prior to your appointment to minimise time in the practice and contact with staff.
  11. There will be no access to the toilet facilities.
  12. Time in close proximity to the dentist and nurse will be minimised, and as much information as possible will be gathered over the telephone prior to attending the practice.
  13. Only a limited range of treatments will be available. It may be that the dentist is not able to provide you with any treatment at this time, depending on your treatment need.
What if I already have an appointment booked?
The practice is not currently able to provide routine dentistry. If you have a check-up or scale and polish booked, you should receive a text message confirming the cancellation of your appointment. We are striving to resume normal services as soon as it is safe to do so.

We are keeping a record of all those appointments which have had to be cancelled during the Covid-19 outbreak. As and when normal service resumes, we will be contacting patients in order to rearrange their appointments.

As services begin to return to normal, the practice is giving priority to patients who are experiencing problems such as toothache, and those who have outstanding treatment from before the lockdown commenced.

When will I get my dental treatment done?
Currently, the practice is only able a limited number of appointments requiring the use of the dental drill (two appointments per dentist per day).

We have compiled a database of those patients with outstanding treatment, who have had their appointments cancelled as a consequence of the Covid lockdown, and will be contacting these patients in due course.

The capacity for us to see patients is vastly reduced in the first instance, because of the need for social distancing measures within the practice and enhanced cleaning protocols between patients. Priority will be given to those patients with the most urgent treatment needs.   

When will the practice be back to normal?
Ordinarily, the practice is very busy, and can see over 40 patients an hour. This level of service will not be possible while there is a need for social distancing measures to be followed, and we will initially only be able to see one or two patients an hour.

The practice will not be able to run at full capacity until the national Covid Alert Level reaches level 2. This is likely to be several months away, and we anticipate that normal service may not be resumed until next year.